Frequently Asked Questions

Simply browse available trips on our platform, select a trip that interests you, review the details, and book directly through the travel agency. We verify all agencies to ensure quality and reliability.

Yes, browsing and creating an account on Plan2Trip is completely free. You only pay for the trips you book, and pricing is set by the individual travel agencies.

To book a trip, create an account, browse available trips, click on a trip to view details, and follow the booking process. You'll need to provide your personal information and payment details to complete the booking.

Cancellation policies vary by travel agency. Each trip listing includes the agency's cancellation policy. You can also contact the agency directly or our support team for assistance with cancellations.

Payment methods and schedules are set by the travel agency. Check the payment details on the trip page before booking, or contact the agency if anything is unclear.

Payment terms vary by travel agency. Some may require a deposit upfront with the balance due later, while others may require full payment at booking. Check the trip details for specific payment terms.

We conduct a thorough verification process for all travel agencies including business registration verification, license checks, and quality assessments to ensure they meet our standards.

Yes, all travel agencies on our platform are verified. However, we recommend reviewing agency profiles, reading reviews if available, and contacting agencies directly with any questions before booking.

You can contact travel agencies through their contact information provided on their profile page, or through our messaging system if available. Contact details are typically displayed on each trip listing.

Choose Sign Up and follow the prompts to enter your details and verify your email address. You can then sign in to browse trips and manage bookings.

You can sign in using a one-time code sent to your email or mobile number. Choose the matching OTP option on the sign-in page.

Yes, you can update your account information at any time by going to your profile page and clicking 'Edit Profile' to modify your personal details, preferences, and contact information.

Trip details typically include destination information, day-by-day itinerary, accommodation details, meal plans, transportation, activities, pricing breakdown, inclusions, exclusions, and terms and conditions.

Customization options depend on the travel agency and the specific trip. Contact the agency directly to discuss customization options for your trip.

If a travel agency needs to make changes to your booked trip, they should contact you directly. Significant changes may be subject to their cancellation and modification policies.

Use the contact form on our Contact page, email support@toshmalabs.com, or call +91 78928 96937. Support is available Monday to Saturday, 10:00 AM–6:00 PM IST. We usually reply within 1–2 days.

If you have a complaint, please contact our support team immediately with details of the issue. We take all complaints seriously and will work to resolve the matter promptly.

Refund policies are set by individual travel agencies and may vary. Check the trip's terms and conditions for specific refund policies. Our support team can also assist with refund inquiries.